Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of straps are exempt from being returned. Such as used straps ( if you put our strap on your wrist ), installation tools cannot be returned. 

Additional non-returnable items:

 

  • Used Staps
  • Installation Tools
  • International or Express Shipping Costs 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

 

  • Partially damaged products.
  • Shipping costs.
  • Please do not send return straps in envelope. You might receive half refund or no refund if strap is damaged and not usable.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dismay.band

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@dismay.band.

We offer free return and exchanges only for one time. If you want to exchange you can not return after we exchange your product or you can not request another exchange. 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

We offer free returns within the United States. International customers are responsible for return cost and customs fees if there’s any and communication with their country customs. 

To return your product, you should print our free return label and send us in a secure package. Please do not use envelope.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at sales@dismay.band for questions related to refunds and returns.